Privacy policy
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Privacy Policy
Effective date: May 1, 2026Overview
Platr respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and what choices you have when you use the app.Information We Collect
Account and profile information, such as your email address, username, profile photo, account identifier, friend code, membership tier, and app settings.
Social and session information, such as your friends list, invitations, party membership, saved places, swipes, likes, passes, veto activity, and match or session history.
Support and waitlist information, such as the email address, first name, subject, message, plan tier, and app section you submit when you contact us or join a waitlist.
Device and app information, such as installation identifiers, push notification tokens, notification preferences, cached content, and local app state needed to keep the app working.
Optional permission-based information, such as precise location to show distance or nearby places, camera access to scan friend QR codes or take a profile photo, and photo library access to choose or save a profile photo.
Subscription information, such as plan tier, entitlement status, and purchase state returned by RevenueCat and the Apple App Store or Google Play. We do not receive your full payment card number from those stores.
Place and venue content, such as names, addresses, ratings, hours, photos, and map-related details shown in the app.
How We Collect Information
Directly from you when you sign up, sign in, choose a username, upload a photo, save places, join a waitlist, or submit an in-app support request.
Automatically when you use social, swiping, matching, saved-place, party, and notification features.
From platform and service providers that support authentication, hosting, storage, subscriptions, push notifications, maps, and place content.
Permissions We Request
Location while in use to show distance to places and nearby results. We do not use location for background tracking.
Camera to scan friend QR codes and capture a profile photo if you choose to use those features.
Photo library access to choose or save a profile image.
Notifications so we can send party invites, updates, and other app alerts if you enable them.
How We Use Information
To create and manage your account, profile, friend code, and subscription status.
To power social features such as adding friends, inviting people to sessions, and showing group activity and results.
To save your preferences, saved places, history, and app state across devices when applicable.
To send notifications if you enable them.
To process and restore subscriptions and enforce plan limits.
To respond to support requests, maintain safety, prevent abuse, troubleshoot issues, and improve reliability.
Sharing of Information
We do not sell your personal information or share it for cross-context behavioral advertising.
We share information with other users when needed for social features, such as showing your username, avatar, friend code, and session participation to people you connect with or invite.
We share information with service providers that help us run the app, including providers for backend infrastructure, storage, push notifications, subscriptions, authentication, maps, places, and photos.
If you open directions or external place links, the selected map or link provider may receive destination details and, depending on your settings, your current location.
We may disclose information if required by law or reasonably necessary to protect users, rights, safety, or platform integrity.
Third-Party Services
Platr relies on third-party services for app operations, including Supabase, Firebase Cloud Messaging, RevenueCat, Sign in with Apple, Google Maps or Places, Apple Maps, and the Apple App Store or Google Play. Those providers may process information according to their own privacy policies and terms.Security
We use reasonable technical and organizational measures designed to protect information, including authenticated access controls, encryption in transit, and provider security features. No method of transmission or storage is completely secure.Data Retention
We retain account, profile, saved-place, session, support, waitlist, and operational data for as long as needed to operate the app, comply with legal obligations, resolve disputes, enforce our agreements, and maintain safety and security. Push tokens may be retained until they are refreshed, removed, or no longer needed. Local cached data on your device remains until it is cleared, replaced, or removed by deleting the app or your account.Your Choices
Edit your profile information and avatar.
Enable or disable notifications.
Grant or revoke location, camera, and photo permissions in your device settings.
Delete your account from within the app.
Depending on where you live, you may be able to request access, correction, deletion, or information about how we handle your personal information.
Account Deletion
You can initiate account deletion in Settings > Delete Account. That flow deletes the current app account, removes the profile avatar we store for that account, removes push tokens and most account-linked records tied to your user ID, signs you out, and clears locally stored profile data, saved places, history, preferences, and related app data from your device. Some records submitted outside the core account record, such as support tickets or waitlist entries identified by email address, may remain unless you separately request deletion.Children’s Privacy
Platr is not intended for children under 13, and we do not knowingly collect personal information from children under 13.Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we may revise the effective date and provide additional notice where appropriate.Contact
Email support@tryplätr.com for privacy questions or requests, or use the in-app support tools in Settings.